FAQ’s

Q?

What Activities will the kids be doing?

A.

Each camp location has it's own unique geography which determines what activities will take place.  Typically, Adventure Camps include a selection of the following:

  • Sailing - with trained instructors on Pacers.
  • Snorkelling - with trained instructors and equipment supplied
  • Rafting - either raft building or a rafting trip around the local area
  • Swimming & Water Games - this varies camp to camp and generally involves relays, swimming games and general water play.
  • Initiative based games and challenges - these vary camp to camp and generally involve building something, problem solving, scavenger hunts, map reading etc.

Each camp also has a "story" and booklet that the kids need to complete throughout the 3 days - solving problems, discovering clues etc to get to the final prize!

Q?

My Child is under 7 years old – can they participate?

A.

The age limit we have put on the camp relates directly to the type of activities we plan.  They require a certain amount of focus and stamina to complete.  We do have some leniency if, for example, your child is 6 and turning 7 within a couple of months - but in this situation, we need the parent to make a call as to whether they can handle the intensity of the activities for the full 3 days.

What we want to avoid is having the other children in the group having to slow down their progress for younger member - which isn't fair on them.

So, for any children who have recently turned 6 or younger, we will have to ask you to wait until they are a bit older - and then we'd love to have them join Adventure Camp!

Q?

I’m trying to book and there is a waiting list – what does this mean?

A.

The waiting list starts when the current allocation of camp spots has been filled.  Most likely this means that due to certain minimum number requirements for activities, we require more participants to put on additional staff and increase our capacity.

Once we reach enough people on the waiting list to increase the total capacity, everyone will be automatically allocated a spot on the Camp - and we will email you immediately.

If you are on a Waiting list, please encourage your friends to join Adventure Camp too - as soon as we reach the minimum numbers, we will open up additional spots.

Q?

What is your refund / cancellation policy?

A.

We offer a credit on your booking up to 14 days prior to the start of your camp.  This credit can be used for future camps - or transferred to another participant.   We do not offer refunds for simple "change of mind" cases.

Within 14days of a camp start date, we do not offer credit for other camps.  This is due to the minimum numbers for activities needing to be confirmed at this point.  You can transfer the registration to another participant in the same camp though

Q?

What happens if it rains?

A.

There is a full suite of engaging wet weather activities conducted at each location.

Q?

Can my child buy food?

A.

No, there is no canteen facilities on site.  All children must bring a packed lunch and appropriate snacks.

Q?

What if my child has a disability?

A.

Please call us direct to discuss as our wish is to include your child in every way possible that our facilities can accommodate.

Q?

Is there drinking water? 

A.

Yes, water is available at multiple locations around the site for children to refill water bottles. Please make sure your child has a water bottle and it is labelled with their name.

Q?

My child cannot swim can they still come to the camp?

A.

Yes, you will be asked to rate your child’s swimming ability in the registration form - which will be sent to you once you've enrolled in the Camp. All water sports activities that involve your child being in deeper than standing water will be required to wear a life jacket and there will be two staff monitoring a maximum of 15 children in these activities.  We may undertake activities at each location where children may get wet. All staff will be aware and monitor any child that cannot swim.

Q?

What if my child has an allergy or other health issue?

A.

When you enrol your child you will need to fill in an online registration form to outline any issues or allergies.  All instructors will be briefed before the camp in regards to understanding any child’s health issues and requirements.

Q?

Can adults join in?

A.

Adults can participate at our yearly Adventure Island camping trip by signing up as a Parent Helper.  However, for all our other camps, it is kids only.  These camps are all about letting your child learn and grow on their own with other kids.

Q?

What are the instructors’ qualifications?

A.

We have two types of instructors - Group Leaders and Outdoor Specialists.

Group Leader are responsible for the running of each group - they will lead the team through the activities and have a minimum of First Aid Certificate, Completed Working with Children Check, and are actively working with children outside of our camps (such as sports coaches, after school care instructors or university teaching undergraduates etc).

Outdoor Specialists all hold a relevant qualification for what they teach.  For example, Sailing Instructors have been trained as instructors by their sailing club, water games supervisors have a Lifeguard Qualification and snorkelling & rafting instructors have undergone formal training and certification.

Q?

My kids are nervous about joining in?

A.

All kids at some stage get nervous.  Our staff are especially trained to help children overcome their fears and to gain confidence in new areas.  Any child that really does not want to partake will never be forced into attempting an activity.

Q?

Is it safe?

A.

Safety is of the highest importance at Adventure Camp - and we pride ourselves on our safety record.  Like any outdoor activity - there is a risk of injury, however we believe that with our polices and procedures in place, Adventure Camp is as safe as it can possibly be.

Adventure Camp has documented Safety Management Procedures in place for every program and every activity, for adherence by Adventure Camp staff and participants at all levels and at all times. All safety management documentation is under constant review.

The documentation includes:

  • Adventure Camp's Safety & Emergency Procedures (Location-specific)
  • Adventure Camp's Standard Operating Procedures
  • Adventure Camp's Activity-Specific Risk Management Matrix
  • Adventure Camp's Assessment Documentation
  • Adventure Camp's Medical Form
  • Adventure Camp's Dietary Requirements Form
  • Adventure Camp's Consent Form

Q?

What is the latest I can pick my kids up?

A.

5:30pm.  The activities end at 4:45pm, any child not collected by 5:30pm will be charged at an extra $10 per 10 minutes.

Q?

What time can I drop my kids off?

A.

Earliest drop off starts at 8am and all children should be on site by latest 9am.