FAQ’s

Q?

I’m trying to book and there is a waiting list – what does this mean?

A.

The waiting list starts when the current allocation of camp spots has been filled.  Most likely this means that due to certain minimum number requirements for activities, we require more participants to put on additional staff and increase our capacity.

Once we reach enough people on the waiting list to increase the total capacity, everyone will be automatically allocated a spot on the Camp - and we will email you immediately.

If you are on a Waiting list, please encourage your friends to join Adventure Camp too - as soon as we reach the minimum numbers, we will open up additional spots.

Q?

What is your refund / cancellation policy?

A.

We offer a credit on your booking up to 14 days prior to the start of your camp.  This credit can be used for future camps - or transferred to another participant.   We do not offer refunds for simple "change of mind" cases.

Within 14days of a camp start date, we do not offer credit for other camps.  This is due to the minimum numbers for activities needing to be confirmed at this point.  You can transfer the registration to another participant in the same camp though

Q?

What happens if it rains?

A.

There is a full suite of engaging wet weather activities conducted in the huge Lands Edge facility.

Q?

Can my child buy food?

A.

No, there is no canteen facilities on site.  All children must bring a packed lunch and appropriate snacks.

Q?

What if my child has a disability?

A.

Please call us direct to discuss as our wish is to include your child in every way possible that our facilities can accommodate.

Q?

Is there drinking water? 

A.

Yes, water is available at multiple locations around the site for children to refill water bottles. Please make sure your child has a water bottle and it is labelled with their name.

Q?

My child cannot swim can they still come to the camp?

A.

Yes, you will be asked to rate your child’s swimming ability in the registration form - which will be sent to you once you've enrolled in the Camp. All water sports activities that involve your child being in deeper than standing water will be required to wear a life jacket and there will be two staff monitoring a maximum of 15 children in these activities.  We may undertake activities on the Chowder Bay beach where children may get wet. All staff will be aware and monitor any child that cannot swim.

Q?

What if my child has an allergy or other health issue?

A.

When you enrol your child you will need to fill in an online registration form to outline any issues or allergies.  All instructors will be briefed before the camp in regards to understanding any child’s health issues and requirements.

Q?

Can adults join in?

A.

While we would all love to go back and be a ‘kid’, this camp is all about letting your child learn and grow on their own with other kids. We will take photos and videos each day so you can follow your child’s activities.

Q?

What are the instructors’ qualifications?

A.

As a minimum, Land’s Edge follows staff qualification guidelines suggested by

  • NSW Department of Education and Training
  • The Adventure Activities Standards
  • NSW National Parks and Wildlife Services
  • Relevant peak industry bodies
  • First aid qualified
  • Undergone “Working with children” check

The director of Lands Edge at Chowder Bay is Dale Frankham. Dale holds a Bachelor of Environmental Science from Macquarie University with majors in Biology and Ecology, a Certificate IV in Outdoor Recreation (specialising in outdoor activities) and a Leader’s Wilderness First Aid. Dale is responsible for the day-to-day running of the Land’s Edge Sydney Harbour facility and is first point of contact for Land’s Edge Sydney Harbour curriculum, recreation and outdoor education programs. Dale has a personal interest in the natural environment, photography, outdoor pursuits, surfing, SCUBA, adventure activities and travel.

Q?

My kids are nervous about joining in?

A.

All kids at some stage get nervous.  Our staff are especially trained to help children overcome their fears and to gain confidence in new areas.  Any child that really does not want to partake will never be forced into attempting an activity.

Q?

Is it safe?

A.

Land’s Edge’s track record with regard to participant safety during its 17 years of operation is impeccable.

Land’s Edge has documented Safety Management Procedures in place for every program and every activity, for adherence by Land’s Edge staff and participants at all levels and at all times. All safety management documentation is under constant review.

The documentation includes:

  • Land’s Edge Common Practice Manual
  • Land’s Edge Safety & Emergency Procedures (Location-specific)
  • Land’s Edge Standard Operating Procedures
  • Land’s Edge Activity-Specific Risk Management Matrix
  • Land’s Edge Area Assessment Documentation
  • Land’s Edge Safe Camping Checklist
  • Land’s Edge Medical Form
  • Land’s Edge Dietary Requirements Form
  • Land’s Edge Consent Form
  • Land’s Edge Crisis Communications Documentation (including Media Liaison)

 

Q?

What is the latest I can pick my kids up?

A.

5:30pm.  The activities end at 4:45pm, any child not collected by 5:30pm will be charged at an extra $10 per 10 minutes.

Q?

What time can I drop my kids off?

A.

Earliest drop off starts at 8am and all children should be on site by latest 9am.